Last updated: September 2026
Privacy Policy
Santa Say Hi (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal data.
1. Data we collect
We collect only the data necessary to provide our service.
This may include your email address, submitted text, selected character, and technical data such as IP address and browser information.
We do not store credit card information. Payments are handled securely by Stripe.
2. How we use your data
To generate and deliver your personalized video.
To process payments and send service-related communications.
To improve the service and prevent abuse.
3. Payments
All payments are processed by Stripe.
We do not store or process payment card details.
Stripe’s privacy policy applies to payment processing.
4. AI and video generation
Your input text and selected character are shared with our AI video generation provider solely to create your video.
Generated videos are stored temporarily and may be automatically deleted.
5. Data retention
Videos are typically stored for up to 30 days.
Email addresses and order records may be retained for legal or support purposes.
You may request deletion of your data at any time.
6. Video examples
Examples shown on the website are selected and uploaded by Greetlip administrators. Customer orders are not automatically published or used as examples.
If we offer a customer the option to share a delivered video in the future, publication will require separate, voluntary permission that can be withdrawn.
Public example pages may be indexed by search engines.
7. Cookies
We use essential cookies. With your separate consent, we also use analytics and advertising technologies provided by Google and Meta.
When marketing cookies are accepted, campaign parameters, advertising click identifiers, browser information, IP address, and purchase data may be sent to Meta to measure and attribute conversions.
You can reject optional cookies or change your preferences. Advertising attribution is not stored with an order when marketing consent has not been given.
8. Your rights (GDPR)
You have the right to access your personal data.
You may request correction or deletion.
You may withdraw consent at any time.
You have the right to lodge a complaint with a data protection authority.
9. Data security
We take reasonable measures to protect your data from unauthorized access or misuse.
However, no system can be guaranteed to be completely secure.
10. Contact
If you have questions about this Privacy Policy, contact us at support@santasayhi.com.